Keeping Your Customers Feeling Like MVCs

Marc RutherfordBusiness Entrepreneur SuccessLeave a Comment

Everyone feels warm and fuzzy around Valentine’s Day. That consists of business owners, a number of whom use the opportunity to put a wholehearted spin on their e-mail marketing interactions.

You probably got emails previously this month from businesses and organizations running promos tied to Valentine’s Day. Others may just have sent out a colorful, light-hearted welcoming as a way to inform their clients and members they care.
So exactly what takes place now, after the chocolates have been consumed and the roses have withered away? Are you showing clients you understand their company all year-round?

Everybody wishes to feel valued– especially when individuals are making hard options regarding their wallets. We cannot take their patronage and support for granted. Frequently interacting that you care about your customers’ success enhances your connection to them– and separates you from rivals who just reach out when they want to available something.¬†You truly want your customers to feel like MVCs, (Most Valuable Customers) because they truly are!

These 5 actions will reveal customers you care long after Valentine’s Day is a wrap:

1. Share Your Knowledge

Distribute practical guidance in your e-mail newsletter, in addition to on your Twitter and Facebook pages– details that will better your readers’ lives. Anticipate clients’ questions and issues and provide useful details to educate and guide them. Inquire exactly what they ‘d like to learn more about from you.
Be different from others who are simply promoting services and products in their communications. Sharing your understanding offers consumers something important for free and shows your competence. It’s a win-win.

2. Ask, Listen, React, Adapt

– Ask customers exactly what’s on their minds regularly. That includes their satisfaction with their most recent sales or service experience and with your workers, in addition to their basic impressions of your business. Welcome feedback at several contact points– by means of e-mail interactions, online surveys, on your website, after online sales and on paper sales receipts. Keeping a finger on your clients’ pulse benefits the heart– and bottom line– of your company.
– Pay attention to exactly what consumers are saying about you in surveys, on Twitter or Yelp, or anywhere else they offer feedback. Release survey outcomes and answers to client concerns in your email newsletter. Produce a sense of neighborhood around your company based upon discussion with your customers.
– Respond to clients without delay when they call your business, whether it’s a grievance or a compliment. Program them you’re listening which you care. If there’s an issue, repair it so they can go away pleased to go back to your company.
– Adjust your company based upon customer feedback to better fulfill their requirements. Communicate the changes you’re making based upon exactly what they have actually requested.

3. Reward Clients

– Discount coupon: A coupon can go a long way in this economy. Utilize your e-mail interactions to provide discount coupons that promote business and offer cash-strapped clients a break.
– Present: Everybody loves a giveaway. Offer a little branded present as part of a promo. Offer clients something that helps them remember– and love– your brand.
– Information: Offer a complimentary white paper, guide, or report about your industry, products, or services as thanks for registering for your newsletter.

4. Hold a Consumer Gratitude Event

Hold a “VIP Night” in your store or workplace. It could be a free workshop, early-bird sale, unique access to new products, or a party with entertainment or a visitor speaker. Ensure your occasion in your e-newsletter and with links on social networks sites so nobody loses out.

5. Do Good

Get your company included with a not-for-profit or charity. Welcome other regional companies and the neighborhood to participate. Use your newsletter and social networks to tell customers about the cause you support. If you can, donate a part of the proceeds from sales to the charity or match your customers’ contributions. Another alternative is to hold a fundraising event. Advise people when they purchase your business that they’re doing something friendly.

Do these things again and again.

Revealing customers you care must be an ongoing interactions effort– not a once-a-year celebration the way we commemorate Valentine’s Day. Whatever you do, be sincere. Consumers can find hype a mile away. Here are some added hints to heed:
– Do not pass off advertising material as editorial material. Give your audience something valuable and useful in every email newsletter.
– Just make promises you can stand by. Make certain staff members understand your brand guarantee and communicate with them as you would with customers.
– Remember what your mother informed you: If you make a mistake, say you’re sorry. Then make things right.
– Offer your contact info in every interaction so consumers can let you understand when they’re disappointed– and when you’ve exceeded their expectations.

Clients require more than good products and services. They want you to appreciate them and the world we reside in. Program them you care all year long and you’re more likely to win their hearts … and their business.